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Communication Channels

The Mechanism used / the procedure to respond to customers through the page "Social Media Channels."

Notice Level Responsive procedure
Sensitive
  • Inform the concerned department within ( 30 minutes )
  • Provide a response by the concerned department between ( 1 – 3 hours )
  • Plan and prepare the feedback for media within ( 30 minutes )
  • Provide the media entity’s with the feedback ( Once the media reply is completed )
Urgent
  • Inform the concerned department within ( 30 minutes )
  • Provide a response by the concerned department within ( 1 working day )
  • Plan and prepare the feedback for media within ( 30 minutes )
  • Provide the media entity’s with the feedback ( Once the media reply is completed )
Normal
  • Inform the concerned department within ( 30 minutes )
  • Provide a response by the concerned department within ( 1 working day )
  • Plan and prepare the feedback for media within ( 30 minutes )
  • Provide the media entity’s with the feedback ( Once the media reply is completed )

 

 

The Mechanism used / the procedure to respond to customers through the page "Contact Minister."

Number The procedure / activity Responsibility
1 Feedbacks are directly received by His Excellency the Minister , So accordingly the following actions will be done: Direct reply or refer the matter to the specialized Organizational Unit (OU) to communicate with the client His Excellency
2 Organizational Unit (OU) communicates with the client and the study of the subject and raise the issue Organizational Unit (OU)
3 Communicate with the client and receive feedback Organizational Unit (OU)
4 The minister's office has documented all topics , status and follow up to ensure closure Minister's Office
5 Standard time for the process: (5) working days