About the Service
Through this service, customers can submit their comments (complaints) on the services provided, the followed procedures, or any other topics related to the Ministry's competencies. The Ministry is committed to studying these comments (complaints), evaluating them, and taking appropriate measures seriously and with complete transparency, while ensuring the confidentiality of the applicant's data.
Service Process
To apply for a service over any of the service channels, you should register in the digital services system للتقديم على طلب عبر أي من قنوات تقديم الخدمة، يتطلب تسجيل حساب في نظام الخدمات الرقمية From here(من هنا)- 1. Submit the request through the Ministry’s approved channels.
- 2. The comment (complaint) is entered through the National System for Customer Relations Management.
- 3. Suggestions are transferred to the competent department to study
- 4. Replying to the customer and closing the request
Required Documents
Conditions & Requirements
Service channels
- MOCCAE
- Ministry of Climate Change & Environment Call Center