Poll Results

1. How satisfied are you with the availability of the necessary information about the service through the service delivery channels?

   07/02/2023

   Options	Percentage	Respondents
   Very satisfied	37.36%	30966
   Satisfied	0.75%	620
   Neutral	48%	39781
   Not satisfied	0.94%	780
   Not applicable	12.95%	10732

2. The level of confidence in paying fees using electronic card / credit card

   08/10/2017

   Options	Percentage	Respondents
   Very satisfied	54.9%	56
   Satisfied	16.67%	17
   Neutral	15.69%	16
   Not satisfied	12.75%	13

3. Which components/elements are most used by you?

   31/10/2018

   Options	Percentage	Respondents
   E-services	59.52%	325
   Social Network channels	11.36%	62
   Call us	8.24%	45
   Other	20.88%	114

4. What do you think of the new website design of Ministry of Climate Change & Environment?

   22/09/2016

   Options	Percentage	Respondents
   Smooth design and easy to navigate	2.94%	17
   The navigation is Average	96.02%	555
   Design difficult to navigate	1.04%	6

5. What is your favorite smart channel to apply and inquire for services:

   14/08/2016

   Options	Percentage	Respondents
   M-environment application	65.79%	25
   Website mobile version	13.16%	5
   USSD service	2.63%	1
   Twitter serlf-service	13.16%	5
   Smart watch	5.26%	2

6. Dear Customer which of the below do you prefer to obtain our service?

   26/05/2015

   Options	Percentage	Respondents
   Traditional queue system	1.24%	43
   Advanced queue system can be downloaded on your smart phone to book an appointment	95.74%	3327
   Both options together	3.02%	105

7. Which Indian Accents do you prefer on the website?

   26/03/2015

   Options	Percentage	Respondents
   Urdu	46.34%	999
   Tamil	28.71%	619
   Indian	24.95%	538

8. How beneficial is the information in this website?

   02/11/2014

   Options	Percentage	Respondents
   Excellent	27.13%	226
   Good	68.19%	568
   Poor	4.68%	39

9. How do you rate the usability of the website?

   30/10/2013

   Options	Percentage	Respondents
   Easy	64.73%	3984
   Fair	19.87%	1223
   Complicated	15.4%	948

10. Do you prefer to use Twitter to contact MOCCAE?

    05/11/2012

    Options	Percentage	Respondents
    Yes	50.49%	2446
    No	49.51%	2399

11. Your rate of website design

    27/06/2011

    Options	Percentage	Respondents
    Excellent	24.49%	1232
    Good	62.27%	3132
    Acceptable	13.24%	666