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Poll Results

  1. The level of confidence in paying fees using electronic card / credit card

    OptionsPercentageRespondents
    Very satisfied54.9%56
    Satisfied16.67%17
    Neutral15.69%16
    Not satisfied12.75%13

  2. Which components/elements are most used by you?

    OptionsPercentageRespondents
    E-services67.87%169
    Social Network channels14.46%36
    Call us10.04%25
    Other7.63%19

  3. What do you think of the new website design of Ministry of Climate Change & Environment?

    OptionsPercentageRespondents
    Smooth design and easy to navigate2.94%17
    The navigation is Average96.02%555
    Design difficult to navigate1.04%6

  4. What is your favorite smart channel to apply and inquire for services:

    OptionsPercentageRespondents
    M-environment application65.79%25
    Website mobile version13.16%5
    USSD service2.63%1
    Twitter serlf-service13.16%5
    Smart watch5.26%2

  5. Dear Customer which of the below do you prefer to obtain our service?

    OptionsPercentageRespondents
    Traditional queue system1.24%43
    Advanced queue system can be downloaded on your smart phone to book an appointment95.74%3327
    Both options together3.02%105

  6. Which Indian Accents do you prefer on the website?

    OptionsPercentageRespondents
    Urdu46.34%999
    Tamil28.71%619
    Indian24.95%538

  7. How beneficial is the information in this website?

    OptionsPercentageRespondents
    Excellent27.13%226
    Good68.19%568
    Poor4.68%39

  8. How do you rate the usability of the website?

    OptionsPercentageRespondents
    Easy64.73%3984
    Fair19.87%1223
    Complicated15.4%948

  9. Do you prefer to use Twitter to contact MOCCAE?

    OptionsPercentageRespondents
    Yes50.49%2446
    No49.51%2399

  10. Your rate of website design

    OptionsPercentageRespondents
    Excellent24.49%1232
    Good62.27%3132
    Acceptable13.24%666
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