The Mechanism used / the procedure to respond to customers through the page "Social Media Channels."
| Sensitive |
- Inform the concerned department within ( 30 minutes )
- Provide a response by the concerned department between ( 1 – 3 hours )
- Plan and prepare the feedback for media within ( 30 minutes )
- Provide the media entity’s with the feedback ( Once the media reply is completed )
|
| Urgent |
- Inform the concerned department within ( 30 minutes )
- Provide a response by the concerned department within ( 1 working day )
- Plan and prepare the feedback for media within ( 30 minutes )
- Provide the media entity’s with the feedback ( Once the media reply is completed )
|
| Normal |
- Inform the concerned department within ( 30 minutes )
- Provide a response by the concerned department within ( 1 working day )
- Plan and prepare the feedback for media within ( 30 minutes )
- Provide the media entity’s with the feedback ( Once the media reply is completed )
|
The Mechanism used / the procedure to respond to customers through the page "Contact Minister."
| 1 |
Feedbacks are directly received by His Excellency the Minister , So accordingly the following actions will be done: Direct reply or refer the matter to the specialized Organizational Unit (OU) to communicate with the client |
His Excellency |
| 2 |
Organizational Unit (OU) communicates with the client and the study of the subject and raise the issue |
Organizational Unit (OU) |
| 3 |
Communicate with the client and receive feedback |
Organizational Unit (OU) |
| 4 |
The minister's office has documented all topics , status and follow up to ensure closure |
Minister's Office |
| 5 |
Standard time for the process: (5) working days |
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