Overview:
The Ministry of Climate Change and Environment has taken a step aimed at continuing its strategy to ensure that all services are provided in accordance with standards of quality, efficiency and transparency, which contributes to flexibility and continuity of services.
Objective:
The campaign aims to obtain customer inputs regarding the services provided and improve the services based on the inputs and feedback received
Process:
Through a questionnaire measuring satisfaction, awareness and confidence about the use of digital services 2022, where 1189 responses were collected
Outcome
The Ministry has redesigned and engineered the digital services based on the customer's journey and experience by designing the services based on their journey and experience in order to simplify them, shorten their steps and digitize their documents with the nature of the services provided to them, their requirements and expectations to facilitate, accelerate and enhance the level of service, and the challenges they face when using them in addition to their suggestions for the development of services and from Through integration with strategic partners, to ensure an increase in the level of customer satisfaction and happiness.
1. Put a box to write the note and respond to it
2. Easy access to services
3. Simplifying procedures by merging services and reducing application fields. For example, the following services have been merged:
- Issuing a license to re-export aquaculture products
- Issuing a license to export local aquatic products
- Issuing a license to import fish (mothers and larvae / fishing tools and equipment).
- Renewing a license to import fish (mothers and larvae / fishing tools and equipment).
- Renewing a license to re-export aquaculture products
- Renewing a license to export local aquatic life products